Shipping & Delivery
PAYMENT
You pay for your online order through iDeal, Mastercard, VISA, American Express, Maestro, ApplePay, Klarna, Paypal, Sofort Banking, Bancontact, Giropay or bank transfer. Additional transfer costs for bank transfers from abroad are borne by the buyer
DELIVERY TIME
All products are in stock - unless stated otherwise. Orders placed before 3:00 PM and paid with iDeal, Mastercard, VISA, American Express, Maestro or Paypal are usually shipped the same (working) day - unless stated otherwise.
When you order a 'New Amsterdam' table different terms apply, please find them below. The delivery time for regular orders within the Netherlands is 1 to 2 working days. We ship within the Netherlands with DHL or PostNL. If you have not received your order within 4 days, please contact us via customercare@stonedamsterdam.com so we can find out where your package is located.
Orders for shipping within and outside Europe are also processed immediately. Depending on the courier, the delivery time in Europe is 2 to 7 workings days and outside Europe 5 to 14 working days. Shipments abroad are sent with PostNL, UPS or DHL. Wish to order larger numbers? Please e-mail us at sales@stonedamsterdam.com
If your order outside of Europe please take into account that import duties will be charged.
SHIPPING COSTS for PARCELS
Shipping costs for orders within the Netherlands are €4,95. Shipping costs outside the Netherlands differ per country. See details below.
EUROPE
EU Zone 1 €12,95
Belgium, Germany & Luxembourg
EU Zone 2 €17,95
France, Great Britain (England, Scotland & Wales), Denmark, Italy, Monaco, Czech Republic & Poland
EU Zone 3 €21,95
Austria, Spain, Finland, Ireland, Portugal & Sweden
EU Zone 4 €24,95
Bulgaria, Estonia, Greece, Croatia, Hungary, Lithuania, Latvia, Romania, Slovenia & Slovakia
EU Zone 5 €34,95
Andorra, Switzerland, Guernsey, Jersey, Liechtenstein, Norway & San Mario
WORLDWIDE
Please keep in mind that the charges below only include door-to-door delivery; therefore, non-EU customers will be responsible for import duties, local taxes and fees.
WW Zone 1 starting rate €45 + €4,50 per kilogram
Albania, Bosnia and Herzegovina, Belarus, Faroe Islands, Gibraltar, Greenland, Iceland, Moldova, Montenegro, Macedonia, Serbia, Turkey & Ukraine – starting rate €45 + €4,50 per kilogram
WW Zone 2 starting rate €40 + €4,50 per kilogram
Canada, Mexico, Puerto Rico & United States of America – starting rate €40 + €4,50 per kilogram
WW Zone 3 starting rate €45 + €4,50 per kilogram
Asia, Middle East & Oceania
WW Zone 4: starting rate €55 + €7 per kilogram
Russia, South Africa & the Americas
WW Zone 5: Africa
Africa – starting rate €55 + €9 per kilogram
The exact prices will be displayed at the end of the ordering process.
'NEW AMSTERDAM' TABLES
Once you ordered a marble table from our 'New Amsterdam' collection through our online shop stonedamsterdam.com our team will contact you by e-mail shortly and share pictures of the pieces available at our warehouse for you to pick your favorite. After that an appointment for delivery will be made. Delivery will take place on week days during office hours.
The delivery service of 'New Amsterdam' pieces is (temporarily) free of charge within the Netherlands, Belgium and Germany. If you order a piece of the 'New Amsterdam' collection from another country shipping costs get calculated at checkout.
The delivery service is a door step delivery. The delivery driver will not bring your order inside your home.
If you like to get your 'New Amsterdam' piece delivered into your home, please contact us via customercare@stonedamsterdam.com to discuss possibilities.
If your order outside of Europe please take into account that import duties will be charged.
When you are not complete satisfied with your purchase it is possible to return it within 14 days after delivery. Shipment will be on your expense. For more information please check 'Return & Exchanges'.
DAMAGED GOODS
If something happened to your package during shipment and the contents of your package are broken or damaged, send a photo of the damaged package, the damaged goods and your order number to customercare@stonedamsterdam.com so we can immediately solve the problem.